Refund policy

Returns & Cancellations

Cancellations Prior to Shipment You may request to cancel or amend your order before it has been shipped. Cancellations are subject to a 3% fee to cover payment processing costs.

To cancel or amend your order, please use the contact form on our website.

Returns We accept returns for B2C orders within 14 days of delivery. You will then have an additional 14 days to return the item to us.

Please note:

• Returns are not accepted for items that are in an unsellable condition or have damaged factory seals.
• A 5% restocking fee will be deducted from your refund to cover transaction costs.

Damaged Items If an item arrives damaged, you can return it for a full refund or exchange at no cost to you. Please report any damage as soon as possible using the contact form on our website so we can assist you promptly.

Lost or Delayed Orders

• If an item is lost in transit, CustosTCG will cover the loss after we have investigated with the courier.
• We will also cover any unexpected delivery or rerouting charges where applicable.

Return Shipping Costs Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect upon delivery. In such cases, CustosTCG will fully cover the return shipping.